Responsible Gambling at SC99
Gambling at SC99 is designed to be an entertaining experience. For the vast majority of our players in Malaysia, it stays that way. But we also know that for some individuals, gambling can shift from a pastime into something more harmful — and we take that reality seriously. This page sets out everything we do to keep play safe, and what you can do if you need help.
We Take Responsible Gambling Seriously
SC99 is built for entertainment. We want every player on our platform — whether you are placing a bet on a Liga Super Malaysia fixture from Petaling Jaya or spinning slots during a quiet evening in Penang — to feel genuinely in control of your gambling activity at all times. That is not just a legal checkbox for us; it is a value we hold at every level of the organisation.
Responsible gambling at SC99 means three things in practice. First, we enforce age restrictions rigorously: no one under the age of 21 may open an account or wager on this platform, full stop. We verify age as part of our Know Your Customer process and reserve the right to request verification at any point during an account's lifecycle. Second, we provide tools that give you control over how you engage with the platform — deposit limits, loss limits, session timers, cool-off periods, and self-exclusion are all available at no cost, without requiring any customer support interaction to activate. Third, we train our team to recognise and respond to signs of harmful gambling behaviour with empathy and appropriate action.
Gambling should never be used as a method of financial recovery, stress relief, or escape from personal difficulties. If you find yourself gambling for reasons other than entertainment, please use the tools on this page or reach out to one of the support organisations listed below. The SC99 platform is designed to be enjoyable — and we want to keep it that way for everyone who uses it.
Important: If gambling is causing you or someone you know financial, emotional, or relationship harm, please do not wait. Use our self-exclusion tool immediately via your account settings, or contact our support team at any time. Help is available and it is confidential.
- Playing with money you can afford to lose
- Treating gambling as entertainment, not income
- Setting time and spending limits before you play
- Taking regular breaks and stepping away
- Balancing gambling with other activities
Strictly 21 and Above — No Exceptions
SC99 enforces a minimum age of 21 years for all account holders without exception. Age verification is conducted as part of our KYC process. If we discover that a player under 21 has accessed the platform, the account will be closed immediately, all balances forfeited, and the matter may be escalated to relevant authorities. If you are a parent or guardian, please ensure that minors in your household cannot access your SC99 account or any online gambling platform.
Your Responsible Gambling Toolkit
Every tool listed below is available to all registered SC99 players at no cost, directly from your account settings — no need to contact support to activate them. They take effect immediately upon setting.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, it is enforced automatically — you cannot deposit beyond it until the period resets or you request a limit increase (increases require a 7-day cooling-off period before taking effect). Limit reductions take effect immediately. This tool is the most straightforward way to keep your gambling spend within a budget you are comfortable with.
Loss Limits
Define the maximum net loss you are willing to sustain within a set period — daily, weekly, or monthly. When your net loss reaches this threshold, SC99 will automatically suspend your ability to place further wagers until the period resets. Like deposit limits, increases require a 7-day notice period, while reductions are immediate. If you are unsure what limit to set, start conservative — you can always review it after a period of stable play.
Session Time Limits
Set a maximum duration for each continuous gambling session. When your session approaches the limit you have set, SC99 will display a visible on-screen reminder. When the limit expires, your session will be ended automatically. This tool is particularly useful if you find that time passes quickly when you are playing — a common experience with slot games and live casino tables — and helps you maintain perspective on how long you have actually been playing.
Cool-Off Period
Take a short break from gambling without committing to long-term self-exclusion. Cool-off periods can be set for any duration between 24 hours and 6 weeks. During a cool-off, you cannot log in or place any wager. The period cannot be cancelled or shortened once activated — this is intentional, as it gives you genuine breathing space. After the cool-off expires, your account automatically reactivates unless you choose to extend it or proceed to self-exclusion.
Self-Exclusion
Self-exclusion permanently or indefinitely blocks access to your SC99 account. It takes effect immediately upon activation. A minimum self-exclusion period of 6 months applies; indefinite exclusions have no automatic expiry date. During self-exclusion, SC99 will also suppress all marketing communications to your email address. To re-activate an account after self-exclusion expires, you must contact our support team and complete a reinstatement process with a mandatory 24-hour reflection period. If you feel your gambling is out of control, please use this tool now.
Reality Check Reminders
Set periodic pop-up reminders that display during active play, showing you how long you have been gambling and how much you have wagered in the current session. These on-screen prompts give you the opportunity to pause, review your activity, and decide whether you want to continue. Reality check reminders can be set at intervals of 15, 30, 45, or 60 minutes. They appear regardless of whether a session time limit is also active on your account.
Tips for Keeping Gambling Fun
These are practical habits that help the vast majority of SC99 players maintain a healthy relationship with gambling. Refer back to them regularly — not just when things feel difficult.
SC99's games are designed to favour the house over the long run. The RTP (Return to Player) figures published for each game reflect mathematically expected returns over millions of rounds — not guaranteed individual session outcomes. Play for entertainment value, not as a financial strategy.
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Set a Gambling Budget Before You Start
Decide in advance exactly how much you are willing to spend on gambling each week or month — money that you are genuinely comfortable losing entirely. Treat it as entertainment spending, similar to a meal out or a cinema trip. Never use funds set aside for rent, utilities, groceries, or other essential expenses.
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Set a Time Limit — and Stick to It
Decide how long you intend to play before you open the SC99 app or website. Use our session time limit tool to enforce this automatically. When the time is up, close the browser or app. Continuing to play after you planned to stop is a common early indicator of problematic behaviour.
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Never Chase Losses
If you have reached your session loss limit or spent your budget for the day, stop — even if you are convinced the next spin or bet will recover your losses. Chasing losses is one of the most reliable warning signs of problem gambling, and it almost always leads to larger losses, not recovery. Walk away and come back another time.
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Do Not Play Under the Influence
Gambling while tired, stressed, emotionally distressed, or under the influence of alcohol significantly impairs your decision-making and increases the risk of impulsive, large bets you would not otherwise make. SC99 recommends only gambling when you are in a calm, clear-headed state of mind.
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Talk to Someone You Trust
If you are finding it difficult to control your gambling, or if the thought of stopping creates anxiety or distress, speak to a friend, family member, or professional. Reaching out is not a sign of weakness — it is an important step towards regaining control. SC99's support team is also available 24/7 if you need to activate any of our protective tools immediately.
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Review Your Activity Regularly
SC99 provides a detailed transaction and gaming history accessible from your account dashboard. Review it at least once a month. Look honestly at how much you have deposited, wagered, and won or lost. If the numbers surprise or concern you, that is useful information — act on it by adjusting your limits or taking a break.
Could Your Gambling Be a Problem?
Read through the following questions honestly. If you answer "yes" to two or more of them, it may indicate that your gambling behaviour is moving beyond healthy boundaries. This is not a formal diagnostic tool, but it is a useful prompt for honest self-reflection.
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Q1
Do you spend more time or money gambling than you originally intended when you started a session?
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Q2
Have you ever borrowed money, sold possessions, or neglected financial obligations in order to fund gambling?
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Q3
Do you find yourself thinking about gambling frequently when you are not actually gambling — replanning bets, reliving wins or losses?
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Q4
Have you gambled to escape personal problems, stress, depression, loneliness, or feelings of anxiety?
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Q5
After losing money gambling, do you feel a strong urge to return quickly to win it back?
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Q6
Have you lied to people close to you about how much you gamble or how much you have lost?
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Q7
Has gambling caused conflict in your relationships, affected your work or studies, or led to other serious consequences in your life?
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Q8
Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?
If you answered yes to two or more questions, we encourage you to activate SC99's self-exclusion tool immediately and reach out to one of the support resources listed in the next section. You do not need to wait until gambling feels completely out of control — earlier intervention always produces better outcomes.
Behavioural Warning Signs to Watch For
These are patterns that SC99's support team is trained to recognise — and that you, or someone close to you, should also be aware of:
Gambling with increasing amounts of money to feel the same level of excitement
Making multiple failed attempts to stop, reduce, or control gambling
Spending large amounts of time researching bets or gaming strategies
Withdrawing from social activities or hobbies to spend more time gambling
Concealing bank statements, transaction histories, or account activity
Relying on others — family, friends — to provide money to relieve gambling debts
Continuing to gamble despite consistent losses and awareness of the financial impact
Feeling that gambling is the only activity that provides relief, excitement, or purpose
Support Resources for Problem Gambling
If you or someone you know needs help, the following organisations provide free, confidential support. All contact details below are text references only — please search for the organisation by name to reach them directly.
Talian Kasih
Hotline: 15999Malaysia's national welfare hotline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week. Provides crisis counselling and referrals for gambling-related issues and related family distress.
Befrienders Kuala Lumpur
03-7627 2929Provides emotional support and confidential counselling for anyone experiencing distress, including those affected by problem gambling. Based in Kuala Lumpur and available to callers across Malaysia. Calls are anonymous and free.
GamCare
International ResourceAn internationally recognised charity providing support, information, and counselling for problem gamblers and their families. GamCare operates the National Gambling Helpline and offers online chat support, self-help tools, and a structured counselling programme accessible internationally.
SC99 Support Team
[email protected]Our in-house support team can activate any responsible gambling tool on your account immediately — deposit limits, cool-off periods, or full self-exclusion. Available 24/7 via live chat (in-platform after login) or email. All requests are treated with complete confidentiality.
For family members and people supporting a problem gambler: The impact of problem gambling extends well beyond the individual player. If a family member's gambling is causing financial hardship or emotional distress to your household, please reach out to Talian Kasih (15999) or Befrienders Kuala Lumpur for guidance on how to support your loved one while protecting yourself. SC99 can also discuss self-exclusion options with a designated family representative where appropriate.
All contact details listed above are provided as textual references. To reach these organisations, please search for them by name through your preferred internet search engine or Malaysian government services directory.
Play Smart. Play Safe. Play SC99.
The best gambling experience is one where you stay in control. SC99 is committed to making that as easy as possible — with free tools, trained support staff, and clear resources available at every step. If you are ready to play responsibly, we are ready to provide a safe, fair, and entertaining platform to do it on.
SC99 is for players aged 21 and above only. If gambling is affecting you negatively, please use our self-exclusion tool or contact Talian Kasih on 15999.